Labeling & Shipping Information

SHIPPING PROCEDURE

You can send an instant on-site collection device (presumptive positives only), or you can send specimens collected using an appropriate urine or oral fluid container. Please follow the easy steps below to send your specimens to the lab.

›› DOWNLOAD: Specimen Labeling & Shipping [PDF 6MB]
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All on-site device samples & lab urine samples: After labeling and sealing the specimen tightly, place it into a RTL branded plastic baggie with absorbent material. Ensure baggie is sealed. Store in a secure area until the specimen is ready to be shipped to the laboratory.

Lab RTL-Oral fluid samples: After labeling and sealing the specimen tightly, place the transport tube into the original outer packaging provided with the collector device. Ensure baggie is sealed. Store in a secure area until the specimen is ready to be shipped to the laboratory.

Specimen Shipping Methods:

Your account will be set up with one of the following specimen shipping methods:

5 or more specimens:
Please use the packaging materials and labels that are included with your lab supplies. Instructions for packing and shipping specimens will be enclosed with your supply shipment.

›› FedEx Service Announcement
›› FedEx Shipping Instructions [PDF]
›› UPS Shipping Instructions [PDF]

Fewer than 5 specimens:
Please use the pre-paid U.S. mailer boxes. Do not mix oral fluid and urine specimens in the same postage-paid mailer box! Per U.S. Postal Service regulations, use the box provided specifically for each type of test as indicated on the pre-paid label.

Important Packaging Notice
Leaky specimens may be returned to your agency by the shipping provider. If you require training on specimen collection and shipping procedures, please contact RTL's Client Services department:

PHONE: 800-255-2159
Fax: 707-577-0365
Email: clientservices@redwoodtoxicology.com

SUPPLIES SHIPPING/PICKUP

Please order supplies through RTL ONLY. Do not ask drivers for labels or bags since RTL provides its clients with custom supplies. The supplies have specialized routing information that drivers do not have access to. This information is also important for billing purposes. Request any supplies using the Supply Re-Order Form.

SHIPPING PICKUPS
If you need help with scheduling, please call RTL Customer Service at (800) 255-2159 ext. 4382. Pickups may be scheduled directly with your shipping provider:

UPS (800) 742-5877 www.ups.com
FedEx (800) 463-3339 www.fedex.com/us

The Resource Library includes information available in our printed Reference Guide, delivered to all new clients. To download a PDF of our Reference Guide, click here.