Contact Us

Get in touch with us.

If you would like to inquire about our products and services, check prices or place an order, contact a Sales Representative by phone, fax or email.

All requests made during non-business hours will be responded to as early as possible the next business day.

New Accounts / Customer Services

RTL offers toll-free sales and customer support services during regular business hours. RTL hours are 7:30 AM to 4:00 PM PST.

Toxicology Support Services Information

To ensure your complete satisfaction, please do not hesitate to contact the following RTL staff members with any questions or concerns regarding your account.

Phone: Toll Free: 800.255.2159, press option 3.
Local: 707.577.7959, press option 3.

Fax: 707.577.0365

E-mail: clientservices@redwoodtoxicology.com

Address: P.O. Box 5680
Santa Rosa, CA 95402

Onsite Device Complaints

If you are experiencing issues with products purchased from Redwood Toxicology Laboratory, please do not hesitate to contact RTL staff members with any questions or concerns.

E-mail: USproductsupport@abbott.com

Information Technology

The IT Department is available during regular business hours to answer client inquiries about internet (toxaccess.redwoodtoxicology.com) and statistical reporting. Contact the IT Department to request your ToxAccess™ username and password for convenient results retrieval.

Phone: Toll Free: 800.255.2159, ext. 34311.
Local: 707.577.7959, ext. 34311.

Fax: 707.577.0471

E-mail: helpdesk@redwoodtoxicology.com

Address: P.O. Box 5680
Santa Rosa, CA 95402

ToxAccess^™ Reporting and Collection Management »

Testing Supplies

To request labels, bottles and shipping materials, contact our Toxicology Support Services Department. Supplies will be sent to your agency in three month increments.

Phone: Toll Free: 800.255.2159, press option 4.
Local: 707.577.7959, press option 4.

Fax: 707.237.8705

E-mail: supplies@redwoodtoxicology.com

Address: P.O. Box 5680
Santa Rosa, CA 95402

Supply Online Ordering Form »